INFORMATION COMMUNICATION TECHNOLOGY RESOURCES AS SERVICE DELIVERY ENABLER IN THE MINISTRY OF HEALTH, KAKAMEGA COUNTY, KENYA
Keywords:
Information Communication and Technology, Service Delivery and Health
Abstract
The study investigated Information Communication Technology resources as service delivery enabler in the ministry of health, Kakamega County, Kenya. To achieve the objectives, the study used a combination of explanatory design and descriptive survey research design, specifically multiple regression model. The target population consisted of 406 respondents and the sample size was 121 respondents from the three categories of ministry of health employees in Kakamega County, Kenya. The research adopted a simple random sampling method guided by past surveys of general knowledge of public opinion using a 30% confidence level propagated by John Orodho. Reliability of the instrument was tested using Anova model regression coefficient of 0.05 which was considered acceptable; hence the instrument was reliable. Data was analyzed using descriptive and inferential statistics. Descriptive statistics was used to summarize data while inferential statistics, specifically multiple regression model was used to test hypotheses. The analysis used Statistical Package of Social Sciences (SPSS) and Microsoft excels computer applications to aid data analysis. The results were presented using tables. The findings indicated that Information Technology Resources were found not to be statistically significant in increasing service delivery in public health institutions. The study recommended that human resource is a key player in influencing service delivery in public sector therefore, county government and national government should introduce ICT training to improve human resource skills and not leave ICT as a standalone enabler. The study concluded that ICT cannot work on its own to achieve higher levels of service delivery in the public sector.
References
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Aiken, L.S. and West, S.G. (2011). Multiple Regression: Testing and Interpreting interactions. New bury park, CA: sage.
Atieno, P.J., Nancy, E. and Seitzr, D. (2014). Kenya Nurses Involvement in National Policy Development Processes. Nursing Research and Practice Article, 1-10.
Barney, J. (2011). Is the Resource Based View a Perspective for Strategic Management Research? The Academy Management Review, 26 (1), 41 – 56.
Berwick, D. and wittington, C. (2009). The Question of Improvement. JAMA 307 (19), 2013-2014.
Brailer, D.J. (2015). Economic Perspective on Health Information Technology. Business Economics, 40(3), 6-14.
Campel. D.T. (2015). The Informal in Quantitative Research. American Journal of Sociology, 60, 169-196.
Chawla, M., Govindara, R, Berman, P. & Needleman J. (2014). Improving Hospital Performance through Policies to Increase Hospital Autonomy. Methodological guidelines, Data for Decision Making.
Christensen, H. J. (2009). Human Resource Management in the Hospitality Industry. In Brotherton, B., & Wood, R. (Eds.). (2009). The Sage Handbook of Hospitality Management. Trowbridge, Wiltshire: Sage Publications Ltd.
Cholewka, P.A (2016). Implementation of Health Care Information Systems in Lithuania, International Journal of Economic Development, 8(3), 716-747.
Clarke, C.J. (2009). Using Finance for Competitive Advantage. Long-range Planning, 20(2), 63-69.
Cooper, D. R. and Schindler, P.S. (2011). Business Research Methods, 9thEd Tata MCGraw Hill Education Private Limited, New Delhi, Ministry of Health (2015) Health Information Systems, Ministry of Health.
Davis, J.P., Eisenhardt, K.M. and Bingham, C.B. (2014). Developing Theory through Simulation: Methods Academy of Management Review, 32, 480-499.
Ehlers, M.B. (2010). Residential Based Business: An alternative Location. Decision for SME’s. Unpublished Doctor of Commerce thesis; University of Pretoria.
Eunice Wamuyu Macharia, Dr. Weldon Kibet and Dr. Jane Gakenia Njoroge. The Role of Technological Interventions in Enhancing Food Security in Kajiado County, Kenya. International Journal of Research and Innovation in Social Science, 2024, vol. 8, issue 11, 3438-3448
Field, A. P. (2009). Discovering Statistics using SPSS, 2nd Ed. London: Sage.
Gakunju, E.M. (2016). Determinants of Health Status in Kenya. Research Paper for Mastersof Arts degree in Economics, Policy and Management, Makerere University Institute of Economics.
Gakungu, N.K., Gitau, A.N. Njoroge, BNK and Kimani, M.W. (2012). Solid Waste Management in Kenya: A Case Study of Public Technical Training Institutions. ICASTOR Journal of Engineering 5(3), 127-138.
Gatautis, R. (2008). The impact of ICT on public and private sectors in Lithuania. Inžinerinėekonomika, (4), 18-28.
Government of Kenya (2014). Kenya Vision 2030 Ministry of Planning and National Development and National Economic and Social Council, Office of the President.
Government of Kenya (2011). Registered Medical Personnel Data Base Ministry of Medical Service and Public Health Sanitation.
Government of Kenya (2009a). Client Satisfaction Survey. Ministry of Medical Services and Ministry of Public Health and Sanitation: Nairobi.
Grant, R.M. (2011). Resource Based Theory of competitive Advantage: implications for strategy formulation. California Management Review, spring 1999.
Ibrahim, N. (2014). The impact of work environment on the Performance of Health workers in Sudan Centre for Global Health Trinity College Dublin.
Institute of Medicine (2016). Preventing Medication Errors Washington DC. The National Academies Press.
James Kinjanzi Sirite & Prof. David Minja & Dr. Jane Njoroge, 2025. "Revenue Decentralization and Healthcare Service Delivery in Turkana County, Kenya," American Journal of Public Policy and Administration, AJPO Journals Limited, vol. 10(1), pages 1-11.
Isackow, A. (2016). Health Care Technology and Health Systems, Global Challenges and Opportunities Available. www.theiet.org, access on 31st Dec 2016.
James, L.R. and Hill, T.M (2009). Effects of Organizational Learning Culture. Journal of Leadership and Organizational Studies, 16 (1) 84-60.
Kaplan, R.S. and Norton, (2014). The Balance Score Card: Translating strategy into Action. Harvard Business School Press Boston MA.
Kiambati, H., Kiio, C. and Toweett (2013). Understanding the labour market of Human Resources for health in Kenya, Working Paper, November 2013, WHO.
Kies, H. O. and Bloomquist, D. W. (2012). Psychological research methods: A conceptual approach. Allyn & Bacon.
Kogut, B. and Zander, U. (2013). Knowledge of the enterprise, combinative capabilities and the replication of Technology. Organizational Science, 3(3), 383-397.
Koigi, N.A. (2011). Improving Organizational Effectiveness Of Public Enterprises In Kenya Unpublished Doctoral Thesis. Nelson Mandera Metropolitan University.
Kothari, C.R. (2009). Research Methodology Methods and Techniques. New Delhi, New Age International Publishers.
Moses, K. Limo (2017). Kenya Agricultural and Livestock Research Organization (2017). Strategic Plan 2017-2021. KALRO. Nairobi, Kenya.
Masood, S.A. (2016). Transformational Leadership and Organizational Culture: The Situation, Strength Perspective. Proceedings of the Institution of Mechanical Engineers, Part B.Journal of Engineering Manufacture, 220(6), 941-949.
Maureen, L. (2015). Factors influencing provision of health care service deliveryand improving access in Healthcare. WHO Report, 2015.
Mehlape, M. M. (2017). The role of human resource development in improving municipal service in South Africa. International Conference on Public Administration and Development Alternatives (IPADA).
Ministry of Health. (2010). Annual Report for the year ended 30 June 2010: Including the Director-General of Health's Annual Report on the State of Public Health. Wellington: Ministry of Health.
Ministry of Health (2016) Annual Reports Health Management Information Systems (HMIS)
Muathe, S.M.A, Wawire, H.W. and Ofafa, G. (2010). Determinants of adoption of ICT by Health Related Small and Medium Enterprises (SME) within the health sector in Nairobi, Kenya. Published PhD Thesis Kenyatta University.
Mugenda, O. M. and Mugenda, A. G. (2003). Research Methods: Quantitative & Qualitative Approaches. Nairobi: ACTS.
Njagi, E., Muathe, S., Muchemi, A. (2018). Financial Resources, Physical Resources and Performance of Public Health Institutions in Embu County, Kenya, European Journal of Business and Management Vol.10, No.8
Njuguna, J. (2009). Strategic Positioning for Sustainable Competitive Advantage: An Organizational Learning Approach. KCA Journal of Business Management, 2(1, 20-31.
Onyango, J.W. and Wanyoike, D.M. (2014). Effects of Training on Employee Performance: A Case Study of Health Workers in Siaya County, Kenya. European Journal of Medical Sciences, 1(1), 11-15
Owino, W. and Korir, J. (2010). Public Health Sector Efficiency in Kenya: Estimation and Policy Implications. Institute of Policy Analysis and Research. Nairobi.
Peteraf, M. A. and Barney, J. B. (2016). Unraveling the resource‐based tangle. Managerial and decision economics, 24(4), 309-323.
Ravasi, D. and Schultz, M. (2016). Responding to Organizational Identity Threats: Exploring the Role of Organizational Culture. Academy of Management Journal, 49(3), 433 – 458.
Republic of Kenya (2013). Ministry of Health Health Strategic plan 2013-2017 Kenya Health Demographic survey, Ministry of Health Fact sheet.
Republic Of Kenya (2014) Human Resources for Health and Standards Guidelines for the Health Sector MOH 2014.
Saunders, M., Lewis, P. and Thornhill (2014). Research Methods for Business Students, 5th Ed, Great Britain, Prentice Hall.
Schuler, R.S. (2012). Linking Competitive Strategies with Human Resource Management Practices. Academic Management Excusive 1(3).
Sihanya, B. (2013). Presidentialism and Administrative Bureaucracy 1963-2013. Innovative Lawyering and Mentoring. Nairobi &Siaya.
Stone, R. (2015). Human Resource Management. Brisbane: Wiley.
Transparency International (2011). The Kenya Health Sector Integrity. Study Report.
Waithaka, W. (2012). Governance and service delivery: Improving access to family planning information through development of a national family planning commodity dashboard. Management Sciences for Health.
Wanjau, K. N. Muiruri, B. W. and Ayondo, E. (2012). Factors Affecting Provision of Service Quality in the Public Health Sector: A Case of Kenyatta National Hospital. International Journal of Humanities and Social Science, 2(13), 1-13.
World Bank (2014). Delivering Primary Health services in devolved Health systems in Kenya, Challenges and Opportunities. World bank.
Yahiaoui, N., Anser, A., &Lahouel, S. (2015). Human resource management and public organizations. Global Journal of Human Resource Management, 3(2), 1-12.
