EFFECT OF ORDER PICKING PRACTICES ON ORGANIZATIONAL PERFORMANCE AT THE KENYA MEDICAL SUPPLIES AUTHORITY (KEMSA), KENYA
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Abstract
This study examined the effect of order-picking practices on organizational performance at the Kenya Medical Supplies Authority (KEMSA), Kenya. The problem addressed was limited empirical evidence on how order-picking accuracy, efficiency, errors, technology utilization, and staff effectiveness influence organizational performance. It assessed the effect of order-picking accuracy, efficiency, and errors on organizational performance and examined the effect of technology utilization and staff training on organizational performance. The study focused on KEMSA employees involved in warehousing operations and was significant to management and policymakers. Resource-Based View theory was the anchor, while Socio-Technical Systems Theory provided supporting grounding. A case study design was used. From a population of 300 employees, a sample of 169 respondents was determined using Yamane’s formula and selected through stratified random sampling. Data were collected using a questionnaire measured on a Likert scale. Validity was established through expert review and pilot testing, while reliability was assessed using Cronbach’s alpha. Data were analyzed using SPSS Version 17.0 through frequencies, percentages, means, standard deviations, and regression analysis. Findings were based on 150 responses. Results showed that 98.5% agreed that orders were picked accurately and that the process was time-efficient and well-structured; 95.6% agreed that order-picking errors affected organizational performance; 100% agreed that barcode technology enhanced accuracy; and 97.0% agreed that staff were well-trained and effective. The study concludes that accurate, efficient, technology-supported, and competent order picking is important to KEMSA’s operational effectiveness. It recommends stronger accuracy controls, investment in barcode technology, regular staff training, performance monitoring, and standardized order-picking procedures.
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References
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